Heritage Bank’s privacy notice

What does Heritage Bank do with your personal information?

Last updated: July 2023

Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and employment information
  • Account balances and transaction history
  • Credit history and credit scores
How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customer’s personal information; the reasons Heritage Bank chooses to share; and whether you can limit this sharing.
Reasons we can share your personal information Does Heritage Bank share? Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes — to offer our products and services to you Yes No
For joint marketing with other financial companies Yes No
For our affiliates’ everyday business purposes — information about your transactions and experiences Yes No
For our affiliates’ everyday business purposes — information about your creditworthiness Yes Yes
For our affiliates to market to you Yes Yes
For nonaffiliates to market to you No We don’t share

To limit our sharing

– Contact a customer service representative at any Heritage Bank location,
– Call 1-866-348-3435 — our menu will prompt you through your choice(s), or
– Visit us online: www.Heritagebank.com.

Please note:
If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions?

Call 1-866-348-3435 or go to www.Heritagebank.com

Who we are
Who is providing this notice? Heritage Bank; One Source Leasing Company, LP; Financial Payments, LP; Heritage Financial Services, LLC
What we do
How does Heritage Bank protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Heritage Bank collect my personal information? We collect your personal information, for example, when you
– open an account or deposit money
– pay your bills or apply for a loan
– use your credit or debit card
Why can’t I limit all sharing? Federal law gives you the right to limit only
– sharing for affiliates’ everyday business purposes—information about your creditworthiness
– affiliates from using your information to market to you
– sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else? Your choice will apply individually unless you tell us otherwise.
Definitions
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.

Our affiliates include One Source Leasing Company, LP; Financial Payments, LP; Heritage Financial Services, LLC.

Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
– Heritage Bank does not share with nonaffiliates for marketing purposes.
Joint marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
– Our joint marketing partners include financial services companies.
Other important information
Heritage Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Heritage Bank should contact the Texas Department of Banking. Consumers may file complaints: In person, or U.S. Mail: 2601 North Lamar Boulevard, Suite 300, Austin, TX 78705-4294; Telephone: 1-877-276-5554 (toll free); Fax: 512-475-1313;

E-mail: [email protected], Website: www.dob.texas.gov