Important news, updates, and security alerts
Important Notice about Heritage Bank debit card spoofing scam
February 27, 2023
We received a call from a customer notifying us of a scam they fell victim to.
The customer reported that they were talked into buying $600 worth of Walmart gift cards. The phone number the scammer called on was the same phone number that is on the back of our Heritage Bank debit cards. 866-348-3435.
Our Mobile Banking App has been upgraded
June 8, 2021
We are excited to announce a new mobile experience that includes a new modern design an interface, new security feature and settings, biometrics for Android & iPhone users (Touch ID and Face ID), along with the same features and functions you use today, but with an updated user experience.
Questions about your tax forms?
February 1, 2021
The incorrect 1099 and 1098 tax documents were mailed on January 26, 2021.
Our third-party service provider, who generates and completes the information contained in the 1099 and 1098 tax form documents, as well as mails these forms to you, has identified that the information contained in the 2020 1099 and 1098 tax forms may be inaccurate.
Our COVID-19 response – what this means for you
Last updated: August 18, 2020
Over the past weeks we have taken steps to provide all team members, but especially our front line retail team members with every protective precaution.
Precautions such as, masks, teller line shields, social distancing, team member rotations, hand sanitizer, sanitizer wipes for workstations and equipment, gloves, training and education, etc.
At this point, we feel comfortable that to the best of our ability proper protections are in place that allow us to take the step of opening our lobbies.
In short, it is time to get back to business.
Fake Calls About Your SSN
February 5, 2019
The FTC is getting reports about people pretending to be from the Social Security Administration (SSA) who are trying to get your Social Security number and even your money. In one version of the scam, the caller says your Social Security number has been linked to a crime (often, he says it happened in Texas) involving drugs or sending money out of the country illegally.
We take the security of your account very seriously and have deployed several different strategies to protect your account. Heritage Bank will never call and ask you for any account information. If you receive a call asking for details about your account do not provide any information. Hang-up and call us at 866-348-3435 and speak to a representative.
What does Heritage Bank do to help protect your account?
We help protect your account by using:
- Industry standard encryption
- Multi-factor authentication
- Timed logoff of your Internet Banking account
- Fraud scanning
How can I protect myself online?
You can help protect yourself online by:
- Using unique usernames and passwords on all your internet sites
- Using a strong password
- Stay-up-to-date on your software patches and antivirus software
- Never give out account details unless you are sure of the website
How can I protect myself from fraudsters and scammers?
You can protect yourself from fraudsters and scammers by:
- Always protect your credit/debit cards.
- Only use trusted ATM’s or get money back from retailers.
- Never give out account information over the phone unless you personally initiated the call.
- If someone asks for your account details over the phone, ask them for a callback number and call them back or go to the company’s website and find a phone number to call.
